my friend!
Returns, refunds & responsibility
Our terms for damaged, missing or incorrect items from my friend! shopping and delivery.
Damaged or lost during delivery
If an item is damaged or lost because of our team's mistake during delivery, we offer a replacement or a full refund for the affected item. Contact us so we can review the issue and arrange the solution with you.
Report within 24 hours
Report damaged, missing or incorrect items within 24 hours after receiving your order. If your delivery never arrives, contact us as soon as you notice. Please provide your order number, the affected items and a description; photos of damage or incorrect items help us review your report.
Returns
Returns are accepted only for damaged or incorrect items, not for a change of mind. Contact our team before sending anything back so we can confirm the return arrangements. Keep the affected item and packaging where possible; do not consume a damaged or unsafe product.
Refunds in 1–3 business days
Approved refunds are processed within 1–3 business days after your complaint is approved. Our team will confirm the refund amount and payment arrangements with you. Refunds and returns are handled by our team, not automatically by this website.
These terms do not limit any consumer rights that apply under Cambodian law.